May 19, 2024  
2023-2024 Schoolcraft Catalog 
    
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2023-2024 Schoolcraft Catalog [ARCHIVED CATALOG]

Quality Management

With the importance of quality planning and team building for the manufacturing process, Schoolcraft offers a course in management that explores quality systems, quality planning and team building, statistical methods, Six Sigma Methods, and new programs used in the process and product development validation.

Students interested in studying Quality Management should talk to their Academic Advisor about career programs, transfer guides, and articulation agreements with Schoolcraft College. Students interested in studying Quality Management at a 4-year university may be interested in completing the Associate of General Studies degree at Schoolcraft College.

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Quality Management

  • QM 106 - Introduction to Quality Improvement Tools

    Credits: 3
    Lecture Contact Hours: 2
    Lab Contact Hours: 1
    Description: This course is an introduction to quality improvement tools used in business, technology and service industries. The selection, concept, process, interpretation and examples of various popular tools and techniques are covered in lecture and laboratory formats.

    Prerequisites: None.
    Corequisites: None.
    Recommended: None.

    Course Category: Occupational
    This Course is Typically Offered: As Needed
    Check Course Availability

    Course Competencies
    1. Describe the Juran Trilogy and how a systematic cooperative approach to problem solving supports quality improvement initiatives.
    2. Investigate the major steps of problem solving for quality improvement.
    3. Demonstrate how a process map is used in quality improvement initiatives.
    4. Demonstrate how brainstorming is used in quality improvement initiatives.
    5. Demonstrate how cause-and-effect diagrams are used in quality improvement initiatives.
    6. Demonstrate how to select and produce common types of graphs and charts.
    7. Demonstrate Pareto analysis is used in quality improvement initiatives.
    8. Demonstrate Box plots are used in quality improvement initiatives.
    9. Describe the role of people in problem solving and the importance of team dynamics.
    10. Identify the positive and negative factors encountered in consensus decision making.

  • QM 107 - Quality Planning and Team Building

    Credits: 3
    Lecture Contact Hours: 3
    Description: Planning effective quality systems including error prevention through team building to support both recommended procedures and customer satisfaction is emphasized. Students will be introduced to planning methods, Six Sigma Methods, Quality Function Deployment (QFD), Failure Mode and Effects Analysis (FMEA) and new quality related programs used in process/product development validation. Control plans and teamwork will be used to demonstrate the dynamics of synergism in groups.

    Prerequisites: None.
    Corequisites: None.
    Recommended: None.

    Course Category: Occupational
    This Course is Typically Offered: Winter Only
    Check Course Availability

    Course Competencies
    1. Explain the purpose and advantages of quality planning and team building.
    2. Explain Juran’s ‘Quality Trilogy’ of quality management and the influence of Deming.
    3. Examine the role of people in the quality process and the need for team efforts.
    4. Demonstrate basic team building techniques involved in reaching optimum team dynamics.
    5. Apply the basic principles of Advanced Product Quality Planning (APQP).
    6. Apply the basic principles of Failure Mode Effects Analysis (FMEA).
    7. Practice effective control planning methods.
    8. Apply the basic principles of Quality Function Deployment (QFD).
    9. Explain the five phases in a six sigma continuous improvement project.