MA 140 - Medical Office Procedures

Credits: 3
Lecture Contact Hours: 3
Description: This course will focus on the basic concepts of the administrative role and function of the medical assistant. The course introduces personal and professional characteristics, legal and ethical standards, and other receptionist duties for the medical assistant. Professional and personal communications, time management, and workplace dynamics will be studied.

Prerequisites: None.
Corequisites: None.
Recommended: None.

Course Category: Occupational
This Course is Typically Offered: Winter, Spring, Fall
Check Course Availability

Course Competencies

Explain office policies regarding medical encounters with patients.
Demonstrate accurate utilization of medical terminology during healthcare interactions.
Enter patient data using an electronic health system.
Compose clear and accurate correspondence using technology.
Demonstrate professional telephone techniques.
Document telephone messages accurately.
Manage appointment schedule, using established priorities.
Formulate an inventory of supplies.
Explain financial obligations for services rendered to patients.
Demonstrate professional response(s) to ethical issues.
Demonstrate tactfulness when interacting with patients and coworkers.
Construct a list of community resources to facilitate referrals.
Incorporate compliance with HIPAA laws both within and beyond the medical facility.

Note: Educational Competencies, mandated for Medical Assistants by the accrediting body MAERB, will be supplied in class.